Terms of service

Terms of Service

Last updated: April 23, 2025

Welcome to Kaulele Designs by Moana Rae. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. About Us

Kaulele Designs by Moana Rae creates handcrafted, made-to-order handbags. Each piece is individually designed with care and intention. All purchases made through this website are subject to the terms below.

2. Orders & Product Information

Most of our bags are handmade to order. Please allow 1–2 weeks for your order to be made and prepared for shipping. Because each bag is handmade, slight variations in fabric placement and appearance may occur. We make every effort to display product colors and materials as accurately as possible; however, actual colors may vary slightly depending on your screen or device. For more information about our made-to-order process and processing times, please visit our From Our Hands to Yours page.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or inaccurate availability.

3. Shipping & Delivery

We currently ship within the United States using USPS. Shipping rates are calculated at checkout based on your location and order weight.

For more details, please refer to our Shipping Policy.

4. Returns & Cancellations

For detailed information about returns, cancellations, and order changes, please refer to our Return & Cancellation Policy.

Because our products are handmade and made to order, we encourage you to review that policy before placing your order.

5. Email Newsletter & Communication

When you sign up for our email list, you agree to receive updates, promotions, and news from Kaulele Designs by Moana Rae. You can unsubscribe anytime via the link in our emails or by contacting us at kaulele.ohana@gmail.com.

6. Intellectual Property

All content on this site—including product designs, images, branding, and written content—is the property of Kaulele Designs by Moana Rae. Use of this content without written permission is prohibited.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of any third-party sites.

8. Limitation of Liability

While we aim to provide a seamless and secure experience, Kaulele Designs by Moana Rae is not liable for any direct, indirect, incidental, or consequential damages related to the use or inability to use our website or services.

9. Governing Law

These Terms of Service are governed by the laws of the State of Hawai‘i, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on this page, and the updated date will be reflected at the top.

For any questions about these terms, please reach out to us at kaulele.ohana@gmail.com.