Shipping policy

Shipping Policy

We currently ship within the United States using USPS. Shipping rates are calculated at checkout based on your location and order weight.

📦 Order Processing

Because we are a made-to-order small business, orders are typically processed and shipped within 1–3 weeks. You’ll receive a shipping confirmation email with tracking info once your order is on the way.

🇺🇸 Domestic Shipping (USPS)

Shipping costs are automatically calculated at checkout by USPS. Estimated delivery times vary depending on your location and shipping method.

🚗 Local Pickup

Local Pickup: Free pickup is available by appointment for O'ahu only. We’ll contact you to schedule a time and location once your order is ready.

📍 Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for deliveries made to incorrect addresses.

📬 Tracking & Issues

You’ll receive a tracking number once your order ships. If your order is lost or damaged, please contact us at kaulele.ohana@gmail.com and we’ll assist you promptly.